Delivery & Returns
Delivery
Remote Health International (“We”) will deliver the goods ordered as soon as possible based on stock status. For stock items where the order is placed before noon, the item will be sent within 48 hours.
All orders are sent from our warehouse in Stavanger.
For items that are not in stock or order items, the item will be sent as soon as the item is in stock.
We use PostNord and Bring to send our goods.
We strive to have as short a delivery time as possible. Should your package be delayed, contact us at customer.service@re-med.no and we will help you.
Due to increased workload with the postal services, there will be somewhat longer delivery times around holidays and major sales days, such as Black Friday.
The prices in the online shop are inclusive of VAT, and there are no hidden fees or customs costs for delivery.
When ordering, you will receive an order confirmation directly afterwards via your e-mail (please check your spam folder if you have not received this).
When your order has been processed and is ready for dispatch, you will receive a new confirmation.
Currently, we only ship goods to customers with an address in Norway (incl. Svalbard), but we are working on international shipping plans and will soon make information available to the international market.
Settlement and return costs when using the right of withdrawal
If you make use of the right of withdrawal (which is 14 days), you must get back what you have paid (all costs charged to the customer, including postage, processing fees and postal collection fees), and the seller must get the item back.
Any costs associated with the return of goods must be borne by the seller if the agreement has been entered into via telephone sales or sales outside a fixed point of sale (e.g., door sales, street sales, fair sales). If the agreement has been entered into through distance sales other than telephone sales (e.g., mail order sales, online sales, and TV shopping), you the buyer must bear the return costs yourself, unless the seller has breached the agreement or the seller has, in accordance with the agreement, delivered a replacement item, because the ordered item was available.
If you make use of the right of withdrawal, this must be reported by e-mail to customer.service@re-med.no . The right of withdrawal form must be completed and included in the shipment together with the order confirmation and/or invoice. Account number for repayment must be written on the right of withdrawal form (at the bottom of the last page) with name and account number.
Other information
You do not lose the right to cancel by opening a shipment of goods, as long as the goods can be returned in substantially the same condition and quantity. The Right of Withdrawal Act does not interfere with rights you have under, among other things, the Consumer Purchase Act if deficiencies or delays occur. If you keep the item, you can, under certain conditions, demand a price reduction, redelivery (new item), replacement or cancel the purchase (get your money back). You must then make a complaint within a reasonable time after you discovered the error/deficiency. If you have questions about the Right of Cancellation Act, the Consumer Purchase Act or other rules that concern you as a consumer, you can contact the Consumer Council on tel. +47 815 58 200. Internet address: http://www.forburkerportalen.no
Right of withdrawal for companies and / or businesses
Businesses do not have a right of cancellation because the main rule in Norwegian contract law is that businesses have freedom of contract and bear the risk for the agreements, they enter themselves. The principle of freedom of agreement or freedom of contract is a non-statutory principle that everyone has the freedom to enter or refrain from entering into agreements with whoever they want and to decide together the content of any joint agreement.
Remote Health International has the option of taking back ordered and received goods, and can then charge a handling fee of 20% of the total purchase price ex VAT.